Onboarding project | XMTopper
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Onboarding project | XMTopper

Ideal Customer Profile

Product Pitch


XMTopper: Your Ultimate Exam Companion for JEE, NEET & Boards


In a country where over 15 million students prepare every year for competitive exams like JEE, NEET, and Board Exams, one challenge remains constant — exam fear and lack of real-time testing practice. Most students either rely heavily on passive learning or don’t get access to national-level benchmarking.


XMTopper solves that problem head-on.


It’s not just another test prep app — it’s a real exam simulator, built to help students self-evaluate, strengthen weak areas, and develop time management skills with real All India ranking insights.


What is XMTopper?


XMTopper is an advanced test preparation and performance analytics platform for JEE, NEET, CBSE, and State Board students from Classes 6–12. It offers


All India Test Series (AITS) – Simulate the actual JEE/NEET with 25 full-length mocks.

Smart Practice Sets – Personalized question banks tailored to syllabus, performance, and time.

Previous Year Papers – Solved and time-bound for strategic prep.

NCERT Chapter Notes & Refresher Guides – For quick revision and conceptual clarity.

Performance Analytics – Track accuracy, speed, subject-wise improvement and weakness detection.


Why XMTopper Stands Out


Unlike traditional ed-tech tools that stop at delivering lectures or basic practice, XMTopper focuses on performance first preparation


Built for Tier 2/3 students with low data & shared devices.

Designed for students who self-study, drop a year, or seek mock practice beyond coaching support.

Works seamlessly on mobile, integrating analytics, test history, and improvement tracking in one dashboard.


Growth Potential


With India’s exam prep market expected to cross $10B+ by 2027, and with mobile-first access increasing in Tier 1/2/3 cities, XMTopper is poised to become the go-to app for smart, affordable, and personalized test prep.



Ideal Customer Profile (ICP)


Ideal Customer Profile

ICP 1 

ICP 2 

ICP 3

Name

Rahul

Shalini

Bhavesh

Age

17 years

19 years

14 years

Location

Hyderabad

Nashik

Bhopal

Profile Summary

Serious JEE aspirant, needs real exam practice

NEET dropper, wants structured benchmarking

Class 10 student, focused on boards + Olympiads

Education Level

Class 11–12 (Science)

Gap year after Class 12

Class 10 (CBSE)

Main Goal

Top AIR in JEE

Compete with coaching peers

Score high in board exams

Challenges

Lacks structured mock test practice

Misses peer comparison & strategy refinement

Lacks structured prep for revision

Device Used

Android & iOS Smartphone

Android Smartphone

Shared family phone

Usage Frequency

4–5 times/week

Daily use

3–4 times/week

App Usage Behavior

Unacademy, YouTube, Testbook

Physicswallah, Telegram notes

NCERT apps, YouTube

Tech Familiarity

High

Moderate

Moderate

Buying Capacity

High (parent supported)

Medium

Low to Moderate

Key Features Valued

AITS, Analytics, Mock Tests

Mock Tests, AIR Rank, Weakness Analysis

NCERT Notes, Practice Sets, Analytics

Trigger to Buy

Needs AIR & analytics to optimize prep

Affordable, quality test series like coaching

Affordable revision tool with structured tests

Pain Points

Anxious about performance, unaware of rank

Lack of structured feedback and peer rank

Confused with too many resources

Marketing Hook

“Find your All India Rank & boost your confidence”

“Coaching-level mock tests at 1/10th cost”

“Exam-ready with smart chapter-wise practice”

Preferred Channels

Facebook, WhatsApp, Face-to-face

FB, WhatsApp, Face-to-face

Face-to-face, WhatsApp, Social Media

Content Consumed

Facebook, YouTube, TV Shows (Hindi/Regional)

News, Facebook, YouTube

IG, Netflix, Web series, OTT

Academic Content Platforms

YT classes, Khan Academy, Science mags

Offline class books, Telegram groups

Byjus, YouTube

Non-Academic Content Platforms

OTT, mobile games, TV

TVF, Moj, Amazon Mini

Netflix, Prime, Insta

Where They Spend Time

Chess, F1, Reading, Olympiads, Debates

YouTube, Cricket, Friends, Self Study

Football, Fiction, Guitar, Shopping with parents

Frequency of Purchase

Monthly

Monthly

Monthly

Affordability

₹1200–₹20000 per course

₹800–₹15000 budget-focused

Can afford ₹1/5th of school cost

Monthly Budget

₹15,000–₹20,000

₹5,000–₹10,000

₹15,000–₹20,000





JTBD and validation

JTBD


ICP

Functional Goals

Personal Goals

Social Goals

Financial Goals

ICP 1 – Rahul (JEE/NEET Aspirant, Class 11–12, Hyderabad)

Simulate real JEE/NEET exam experience through timed mock tests and All India Rank comparisons.

Gain confidence in preparation and reduce anxiety about national-level competition.

Prove capability to family/peers by performing well in mock tests and securing high ranks.

Access high-quality test series at an affordable price instead of expensive coaching test series.

ICP 2 – Shalini (Dropper, NEET Focused, Nashik)

Fill gaps left from previous coaching, self-evaluate performance, and improve progressively.

Regain self-belief and prepare efficiently from home without external distractions.

Compete fairly with peers in coaching institutes and establish self-discipline.

Use a budget-friendly solution to prepare rigorously without paying again for expensive offline test series.

ICP 3 – Bhavesh (Class 10 CBSE Student, Bhopal)

Reinforce school learning and prepare for board exams using chapter-wise tests and previous year questions.

Build a strong academic foundation for future entrance exams while reducing study stress.

Gain appreciation from parents/teachers through visible performance improvement.

Get complete academic support without spending on tuition or extra school help.


Customer Journey Mapping (Why?)


ICPs

Exploration and Research

Engagement & Consideration

Evaluation and Purchase

Habit formed & Outcomes

ICP 1 – Rahul (JEE/NEET Aspirant, Class 11–12, Hyderabad)

Hears about All India Test Series from seniors or Telegram/YouTube JEE prep groups. Starts watching ranker strategy videos and exam hacks.

Tries a few free tests on the XMTopper app. Watches performance analysis videos and AIR prediction. Compares features with institute test series.

Discusses with parents about price and benefits. Finds ₹249 for 25 mock tests a great deal. Downloads app and purchases test series.

Starts taking 2–3 full mocks weekly. Uses analytics to focus on weak chapters. Begins outperforming classmates in school/coaching tests. Gains confidence and shares AIR progress with peers.

ICP 2 – Shalini (Dropper, NEET Focused, Nashik)

Searches for affordable NEET mock test alternatives. Watches videos on how toppers prepare after coaching. Finds posts about XMTopper on Instagram.

Installs the app, explores dashboard, and tries a diagnostic test. Notices features like time tracking, feedback, and ranking.

Convinced by the structured exam simulation. Buys the ₹249 AITS plan without parental involvement. Plans prep around the mock test calendar.

Schedules weekend mocks, tracks analytics weekly. Realizes score improvement. Feels in control of prep and no longer dependent on coaching test centers.

ICP 3 – Bhavesh (Class 10 CBSE Student, Bhopal)

Parents and Bhavesh discuss challenges with exam performance. Finds XMTopper via YouTube board preparation channels.

Opens app on dad’s phone. Explores NCERT-based chapter tests, previous year papers, and revision notes.

Parents observe value in helping him prepare without tuition. They approve a budget-friendly plan and purchase it.

Bhavesh starts solving 1 subject daily post-school. Tests every Sunday, revises with help of analytics. Parents track progress via report card. Shows improvement in school tests.

Onboarding Teardown

Onboarding Teardown


Welcome To XMTopper.png

Screen 1: Login Page


 What’s Working:

  • Very clean layout.
  • Sign in with Google/Apple reduces friction.
  • Familiar UX makes the form simple and intuitive.


What’s Not Working


  • No visual support or CTA for “Why Sign Up?”
  • "Forgot password" is placed below Sign In — easy to miss.


Recommendations

  • Add a tagline like “Unlock personalized test plans & analytics.”
  • Consider adding testimonials or a single line value proposition below login.


Screenshot 2025-06-07 at 6.24.28 PM.png

Screen 2: Welcome/Register Page


What’s Working


  • Clean UI with good use of white space.
  • Progress ring (40%) shows user advancement visually.
  • Social login options (Google, Apple) increase ease of entry.
  • Proper field segmentation (name, phone, email, password) ensures clarity.


What’s Not Working


  • Too many mandatory fields before access. Might create drop-offs.
  • “Referral Code” and “School Code” are optional but visually seem mandatory.


Recommendations


  • Move non-essential fields like referral/school code to a secondary page.
  • Add a “Skip for now” option after essentials.
  • Use location auto-detection to fill the “State” & “Location” fields faster.



Screenshot 2025-06-07 at 6.15.32 PM.png

Screen 3: Preparation Type Selection


What’s Working


  • Clear, minimal layout with strong icons and labels.
  • Logical categorization of exam types.
  • Good CTA design with “Next” button placed prominently.


What’s Not Working


  • No clarity on whether users can switch later.
  • Visual hierarchy can be improved — some cards feel plain.


Recommendations


  • Add a “Help me choose” tooltip for confused users.
  • Allow multi-select if a user is preparing for both boards + JEE/NEET.


Dashboard.png

Screen 4: Main Dashboard


What’s Working


  • “15 Days Free Trial” banner with timer is a good urgency trigger.
  • Chapter progress percentages are highly motivating.
  • Horizontal cards (Create Challenge, Test Series) are easy to swipe and engage with.


What’s Not Working


  • Too much scroll — user might not notice “Quizoo,” “Refresher Guide,” or “Previous Papers.”
  • No onboarding tooltip or tour to guide new users.


Recommendations


  • Add a 2–3 screen onboarding walkthrough to highlight key sections.
  • Consider prioritizing “Test Series” or “Quizoo” by placing them above fold for new users.



Screen 5: Side Navigation Menu


What’s Working


  • Comprehensive list of features organized well.
  • Use of icons for quick visual recognition.
  • “My Subscription,” “Performance Report,” and “My Questions” allow control and ownership.


What’s Not Working


  • Overwhelming at first glance — too many items without grouping.
  • “Exam Info” and “Project for Students” titles may not be immediately clear.


Recommendations

  • Group items under clear headings: “Learning,” “Reports,” “Settings.”
  • Use collapsible submenus for better focus and ease of access.



Overall "Aha" Moment


The Main Dashboard reveals the full power of the app with free trial access, visible test features, concept-wise breakdowns, and real-time progress. This should be surfaced sooner in the onboarding through visuals or onboarding tour.


Cognitive Biases to Leverage


  • Progress Bias: Use progress bar (40%) across screens to show growth.
  • FOMO: Trial timer and limited test features can create urgency.

• • Authority Bias: Add success metrics like “500K+ students use XMTopper” during registration.







Activation metrics

Activation Metric 1: Attempt 1 Mock Test Within First 24 Hours

  • Hypothesis: Attempting at least one JEE/NEET/Board-level mock test within 24 hours of signup increases engagement.
  • Justification: This gives students a quick understanding of real exam formats and analytics. The sooner they experience a full test, the higher the chance they'll continue using the app.
  • Metrics to Track:
    • % users attempting 1 mock test in D1
    • Time to first mock test
    • D1 and D7 retention
    • Conversion to paid AITS


Activation Metric 2: Complete 3 Concept-Wise Practice Sets Within First 3 Days

  • Hypothesis: Completing 3 topic-wise practice sessions signals strong intent and habit formation.
  • Justification: Reinforces bite-sized learning. Shows user interest in mastering smaller modules before bigger challenges.
  • Metrics to Track:
    • Completion rate of practice sets (D3)
    • DAU/MAU
    • Session duration & frequency
    • Drop-off patterns in practice flows


Activation Metric 3: View Analytics Dashboard After First Test Attempt

  • Hypothesis: Users who view performance analytics after a test are more likely to continue practicing and learning from their mistakes.
  • Justification: The “aha” moment comes when students see their weaknesses highlighted visually. It helps them recognize app value instantly.
  • Metrics to Track:
    • % users clicking into analytics after test
    • Re-attempts of weak topics
    • D7 retention
    • Engagement with suggested topics


Activation Metric 4: Join or Create a Challenge Within First 5 Days

  • Hypothesis: Social competition through “My Challenges” leads to sustained usage.
  • Justification: Taps into peer comparison and leaderboard psychology. Students push themselves when they see others doing the same test.
  • Metrics to Track:
    • % users creating/joining a challenge in D5
    • Engagement in challenge module
    • Peer invite/conversion rate
    • Re-engagement after challenge ends


Activation Metric 5: Attempt 5+ Questions from Refresher Guide in First Week

  • Hypothesis: Exploring the Refresher Guide early builds trust in the app’s subject-level mastery tools.
  • Justification: Shows students are leveraging learning + testing workflows. Retention improves when learning tools are accessed regularly.
  • Metrics to Track:
    • Refresher usage rate in D7
    • Most visited chapters/topics
    • Scroll & click activity on concept explanations
    • Time spent per guide




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